Refund policy
Title: Return & Refund Policy
Effective Date: May 22, 2026
At Eviarel, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
1. Return Window
You have 14 days from the date you received your order to request a return.
To be eligible for a return, your item must be:
Unused, unopened, and in its original packaging.
In the same condition you received it.
Accompanied by proof of purchase (order number or confirmation email).
2. Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons:
Opened or used skincare products.
Items marked as "Final Sale."
Gift cards.
Free items or promotional gifts.
3. How to Request a Return
To initiate a return, please email us at contact@eviarel.com with:
Your order number.
The item(s) you wish to return.
The reason for your return.
A photo of the product (if damaged or defective).
Once your request is approved, we will provide you with detailed instructions for shipping the item back.
4. Return Shipping Costs
Defective or incorrect items: We cover the return shipping costs.
Change of mind or other reasons: The customer is responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for items lost in return transit.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Your refund will be processed to your original method of payment.
Please allow 5 – 10 business days for the refund to appear on your statement, depending on your bank or card issuer.
6. Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours of delivery at contact@eviarel.com with photos of the damaged item and packaging. We will arrange a replacement or full refund at no additional cost.
7. Late or Missing Refunds
If you haven't received a refund within the expected timeframe:
Check your bank account again.
Contact your credit card company — refunds may take time to be officially posted.
Contact your bank — there is often processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us at contact@eviarel.com.
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at contact@eviarel.com.
9. Cancellations
Orders can be canceled within 12 hours of placement, before they are processed for shipping. After this period, cancellations may not be possible. Please contact us as soon as possible if you wish to cancel an order.
10. Contact Us
For any questions regarding returns or refunds, please reach out to:
Eviarel Operated by: Blue Atlas 2 LLC 📍 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States 📧 contact@eviarel.com