Shipping policy
Title: Shipping Policy
Effective Date: May 22, 2026
Thank you for shopping with Eviarel. We work hard to deliver your products quickly and safely, wherever you are in the world.
1. Order Processing Time
All orders are processed within 1 – 3 business days (Monday to Friday, excluding holidays).
You will receive a confirmation email with tracking information once your order has shipped.
Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Destinations
We currently ship to:
🇺🇸 United States
🇪🇺 Europe (selected countries)
🌍 International destinations (varies by product availability)
If your country is not listed at checkout, please contact contact@eviarel.com to check availability.
3. Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 7 – 15 business days |
| Europe | 8 – 18 business days |
| Rest of World | 10 – 21 business days |
Note: These are estimated times and not guaranteed. Delivery times may vary due to customs, weather conditions, or carrier delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on your destination and order value. Promotional free shipping offers may apply during certain campaigns.
5. Order Tracking
Once your order ships, you'll receive an email with a tracking number. You can track your order via:
The link in your shipping confirmation email.
Our Track Your Order page on the Site.
Please allow up to 48 hours for tracking information to become active after shipment.
6. Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping cost.
We are not responsible for delays caused by customs clearance.
7. Incorrect Shipping Addresses
Please ensure your shipping address is accurate at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error, please contact us within 12 hours of placing your order at contact@eviarel.com.
8. Lost, Stolen, or Damaged Packages
Lost packages: If your package has not been delivered within the maximum estimated timeframe, please contact us at contact@eviarel.com so we can investigate with the carrier.
Stolen packages: Once delivery is confirmed by the carrier, we are not responsible for stolen packages. We recommend providing a secure delivery address.
Damaged packages: Please contact us within 48 hours of delivery with photos of the damaged item and packaging.
9. Multiple Shipments
If you order multiple items, they may be shipped separately to ensure faster delivery. You will receive tracking information for each shipment.
10. Contact Us
For any questions about shipping, please contact:
Eviarel Operated by: Blue Atlas 2 LLC 📍 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States 📧contact@eviarel.com